Upgrade Evaluation Form | Perfection Help Center

Perfection Software

Company & Ph#: ___________________________ Owner’s Name: _________________________

Installer: __________________________________ Installation Date: _______________________

Scale: 1- Unacceptable 2 – Poor 3 - Acceptable 4 - Very Good 5 - Excellent

____ 1. Level of satisfaction with the installer’s preparation and contact with you prior to the installation.

_____ 2. General appearance of installer.

_____ 3. Knowledge of the subject matter. The quality of the explanations regarding the system and software during the installation.

_____ 4. Patience of installer. The extent to which the installer took the time to answer questions and

cover important or difficult material.

_____ 5. Installer’s communication skills. The extent to which the installer explained matters clearly and

concisely.

_____ 6. Flexibility and work ethic of installer. The installer’s willingness to training with and around

your schedule, and overall effort put forth during the installation.

_____ 7. Installer’s general training skills. The extent to which the subject matter was presented in an

organized, easy to understand fashion.

_____ 8. Was the installer at location on time and ready to work.

_____ 9. The extent to which add-on software was explained and installed (Active Fax, PM Desktop, etc.).

_____ 10. The extent to which new Daily procedures were explained (close out and backup).

Customer’s Comments:

__________________________________________________________________________________