Perfection Software

       Upgrade Questionnaire

Company & Ph#: ___________________________                Owner’s Name: _________________________

Installer: __________________________________                Installation Date:   _______________________

Scale:     1- Unacceptable         2 – Poor        3 - Acceptable                4 - Very Good                5 - Excellent

____    1.         Level of satisfaction with the installer’s preparation and contact with you prior to the installation.

_____        2.        General appearance of installer.

_____        3.        Knowledge of the subject matter.  The quality of the explanations regarding the system and software during the installation.

_____        4.        Patience of installer.  The extent to which the installer took the time to answer questions and

cover important or difficult material.

_____        5.        Installer’s communication skills.  The extent to which the installer explained matters clearly and

concisely.

_____        6.        Flexibility and work ethic of installer.  The installer’s willingness to training with and around

your schedule, and overall effort put forth during the installation.

_____        7.        Installer’s general training skills.  The extent to which the subject matter was presented in an

organized, easy to understand fashion.

_____        8.        Was the installer at location on time and ready to work.

_____        9.        The extent to which add-on software was explained and installed (Active Fax, PM Desktop, etc.).

_____        10.        The extent to which new Daily procedures were explained (close out and backup).

Customer’s Comments:

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