A Warranty Credit Return <WI> is used to create a credit to a charge customer or a cash refund to a cash customer when returning a defective product. Warranty Credit Return will not restock the Inventory Quantity on Hand, but will add the quantity to the Defective Quantity on Hand. Run the POS "Warranty Report" (1.7.4) to prepare a return to your vendor. To create a Warranty Return, you must change the Order Type to a <WI>.

NOTE: You may have the Last Date Purchased, Last Price and the Order Number on the line item displayed. If the price purchased is different from the current price, you may Override the price by pressing an <O> and typing in the new price. A warning message will be displayed if the customer has never purchased this item. This feature is enabled in “POS Defaults & Comments” in SYSTEM MANAGEMENT (10.2.6.2, field 60 page 4).

You may use the "Warranty Credit Return" in "POS Order Entry", to credit "demo" sales to Vendor representatives and salespeople. This may cause Part Numbers to show a negative or a very low sales figure. In turn, this causes the Purchasing system to not re-order enough to fill sales and demos alike.

There is a flag in "POS Defaults & Comments" in SYSTEM MANAGEMENT (10.2.6.2 field 37 page 3) that is used to Ignore Warranty Sales. In essence, setting this flag will treat the demo items as sales, even though the items are returned partially used. This will only affect the Quantity Sales in the "Sales Review" in Inventory (5.1.3) and "Sales History" in "Inventory Entry" in INVENTORY (5.1.1, option <SH>), and not any other report.

The Defective QOH feature will up count Defective QOH when doing a Warranty Credit Return (WI). This must be turned on in “Inventory Setup” in SYSTEM MANAGEMENT (10.2.4.2 field 20 page 2). Defective QOH will be used in the Average Cost calculation, so WI’s can be part of Inventory. If the option to Update General Ledger is turned on in “Inventory Setup” in SYSTEM MANAGEMENT (10.2.4.2 field 9 page 1), and you change the Defective QOH, a Journal Entry will be created. Defective QOH is stored in "Inventory Entry" in INVENTORY (5.1.1 field 33).

You have the ability to Print a Pick Ticket for a WI Order using the <PI> option.