The XML.res files

To review the results we receive from the CDN orders when the CDN customer is set up to send Order Confirmations in 6.1.1 (OC), VNC to 10.1.1.11 (PERFXP) and browse to the C:\TECH\PPGSOAPPost\Results directory. Here you will see two types of XML files one ends with XML, one ends with XML.res. The XML.res file is where we see the following results;

<Response><ReturnCode>200</ReturnCode><ReturnText>SUCCESS</ReturnText></Response>

The above is how it should look!

If PPG have not promoted the username or password correctly you will get the following;

<Response><ReturnCode>e560</ReturnCode><ReturnText>Invalid user name and/or password provided.</ReturnText></Response>

PPG has to be contacted to resolve this, our contact there is Bruce Appelt

(bappelt@ppg.com) or the PPG support department, support@ppgcentral.biz or dl-ppgcntrlitsuprt@ppg.com.

You could see some fairly extensive error messages from other incorrect promotion issues on PPG’s side. PPG has always responded pretty promptly so if in doubt you can email him the XML.

If the web order was lost by PPG the customer will still get a fax copy of the order. The customer may well key this order in manually. If they do so this will create an error since the order never came into the system. The XML in one of these scenarios will look like;

<Header>
 <From>
  <Credential domain="perfectionsoftware.com">
   <Identity>SINGLE SOURCE - Phoenix - Loc 21</Identity>

It should look like;

<From>
  <Credential domain="3913">
   <Identity>07977108</Identity>  THIS SHOULD ALSO BE THE JOBBER CUSTOMER NUMBER

The “perfectionsoftware.com” gets put in there by default when there is no other information available. This happens when the order is sent to PPG when it has not been first sent to the customer from PPG. Such as in a situation where the customer enters the order manually.

The customer will see an error on there screen when the process fails, an example of this would be;

The order confirmation sending process (send.oc.command) is failing order number 1-0152924

Check the results file! If the issue is something that can be resolved by PPG and they say they have resolved it we can resend that file.