The system default, in "POS Defaults and Comments" in SYSTEM MANAGEMENT (10.2.6.2 field 1 page 1), for the Ship Via will display unless this customer has a ship via set up in “Customer Entry” in ACCOUNTS RECEIVABLE (6.1.1 field 21 page 2).
The Shipping Instruction will only be prompted for in the Ship Via if the Customer Shipping Instructions in “Customer Entry” in ACCOUNTS RECEIVEABLE (6.1.1 field 21 sub field) is not blank. If blank, then the field will be suppressed. The Shipping Instructions will print as a comment, unless custom programming is done to print it elsewhere.
When an order is finalized, you will have the option to enter Shipper Name and Tracking Number. If either the Shipper or Tracking Number is present on an order, they will be displayed when in <FC> Full Comment mode.
For proper setup refer to 10.2.6.3 field 41.
Print Orders by Ship Via (1.12) will not allow a user to <F>inalize orders that contain a Ship Via when Shipper/Tracking is required.